
Chapter 5: Maintenance and Troubleshooting 81 ACCU-CHEK Customer Care Service Center 1-800-858-8072
• The test strip is stuck in
the test strip slot or the test
drum does not rotate. Pull
the test strip out of the meter
and discard it. Then, take the
test drum out and reinsert it.
Remember the 90-day use-
by counter in the meter is
no longer correct. The drum
symbol flashes until you
install a new test drum.
• The meter was turned off
and on again, but the test
strip is
still in the meter.
Hold the meter
straight up
and down and let the test
strip drop out, or take
it out
manually even if it takes
a
small amount of force.
The test strip was bent or
removed during testing.
Remember to slide and
release
at the end of
the test to turn the meter off
and allow the test strip to
release. Slide and release
to turn on the meter
again and a new test strip
advances.
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